Shipping policy
Shipping Policy
At TLM Jewels, we are committed to delivering your jewelry safely and on time, whether you are in Pakistan or anywhere across the globe. Please review our shipping details below before placing your order.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Domestic Shipping (Pakistan)
We offer flat rate shipping across Pakistan at PKR 250 per order, regardless of order size or location.
Estimated delivery time: 3-5 business days after dispatch
Courier partner: PostEx
Tracking: A tracking number is sent via email and WhatsApp once your order is dispatched
International Shipping
We proudly ship to multiple countries worldwide including the United Kingdom, United Arab Emirates, United States, Australia, Canada, Saudi Arabia, and other GCC countries.
Estimated Delivery Times
UAE & Gulf countries: 7-10 business days
United Kingdom: 10-14 business days
United States: 14-21 business days
Australia: 14-21 business days
Canada: 14-21 business days
International Shipping Rates
International shipping rates vary based on the destination country, package weight, and selected delivery speed. For an exact shipping quote, please contact us via WhatsApp at +92 325 7086435 with your country and the items you wish to order.
Customs Duties & Import Taxes
International customers are responsible for any customs duties, import taxes, or fees charged by the destination country. These charges are determined by your local customs authority and are not included in the product or shipping price. We recommend checking with your local customs office for estimated charges before placing an order.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can track your order anytime on our Track Order page or by contacting us directly.
Delays & Lost Packages
While we work hard to ensure timely delivery, please note that delivery times are estimates and may vary due to:
Customs processing for international orders
Postal service delays
Weather conditions or other unforeseen circumstances
Public holidays in the destination country
If your package is significantly delayed beyond the estimated delivery window, please contact us on WhatsApp at +92 325 7086435 and we will work with our shipping partners to locate your order.
Incorrect Address
Please ensure your shipping address is complete and accurate at checkout. TLM Jewels is not responsible for orders shipped to incorrect addresses provided by the customer. If your order is returned to us due to an incorrect address, additional shipping charges will apply for re-delivery.
Failed Delivery Attempts
For Cash on Delivery (COD) orders within Pakistan, please ensure someone is available at the delivery address. After multiple failed delivery attempts, the order may be returned to us, and re-delivery charges will apply.
Damaged or Missing Items
If your package arrives damaged or any items are missing, please contact us within 48 hours of delivery with photos of the package and contents. We will arrange a replacement or refund as per our Refund Policy.
Free Shipping
Free shipping promotions, when active, will be clearly announced on our website and at checkout. Please note that any free shipping offer is subject to availability and may be paused due to operational reasons.
Need Help?
For any shipping-related queries, our support team is available to help.
WhatsApp: +92 325 7086435
Email: theluxurymart9@gmail.com
We appreciate your trust in TLM Jewels and look forward to delivering beautiful jewelry to your doorstep!